Terms of Service

1. About these terms

These Terms of Service (the "Terms") govern your use of outgriid.com (the "Site") and any consulting package you buy from us. Outgriid is a trade name used by Jessica Praxedes Julio, an individual (pessoa física) registered in Brazil under CPF 408.455.668-81, with address at Av. João Batista Raia, 346, Araraquara, SP, 14807-080, Brazil. In these Terms, "Outgriid", "we", "us" and "our" refer to Jessica Praxedes Julio trading as Outgriid. "You" means the person or business buying or using our services.

You accept these Terms by ticking the acceptance box at checkout and completing your payment. Please read them, together with our Refund Policy, Service Delivery Policy, Privacy Policy and Disclaimer, which form part of these Terms. You can save or print this page at any time. Version: 2026-10-09.

2. What we sell

We provide SEO and digital marketing consulting delivered through live one-to-one video calls, together with the written materials described for each package (for example summaries, action plans, reviews and feedback). Packages, prices and what each includes are shown on our Pricing page at the time you buy, and the package you select is confirmed on the checkout page before you pay.

Our services are advisory. We review, advise, prioritise and give feedback. We do not operate your accounts, edit your website, run your campaigns or buy media on your behalf unless we agree otherwise in writing. You remain responsible for decisions you take and for the work you or your team carry out.

We do not sell physical goods. Nothing is shipped.

3. Who can buy

You must be at least 18 years old and able to enter into a binding contract. If you buy on behalf of a business, you confirm that you are authorised to do so, and "you" includes that business. You agree to give us accurate information, including a valid email address where we can reach you to schedule your calls.

4. Prices and payment

Prices are shown in US dollars (USD) and are the total amount charged for the package. Each package is paid once. There is no subscription, no recurring charge and no automatic renewal.

Payments are processed by Stripe. We never see or store your full card number. Your payment is subject to Stripe's own terms, and the charge appears on your statement as OUTGRIID or a similar descriptor.

Because we are based in Brazil, your bank or card issuer may treat the payment as an international transaction and add a foreign transaction or currency conversion fee. Those fees are set by your bank, are not received by us, and are not refundable by us.

We may decline or cancel an order, with a full refund, if we suspect fraud, if a price was displayed incorrectly because of an obvious error, or if we are unable to provide the service. We will tell you by email if this happens.

5. When the contract starts

The contract between you and us starts when your payment is confirmed. Stripe sends you a receipt by email and we send you a confirmation with the next steps within 24 business hours. If you do not receive it, check your spam folder and contact us at support@outgriid.com.

6. Scheduling and delivery

Calls are scheduled with you by email after purchase and take place on Google Meet or Zoom. Each call lasts up to 60 minutes. Calls must be used within the validity period of your package, counted from the date of purchase. The rules for scheduling, rescheduling, late arrival, missed calls, written follow-up and validity are set out in our Service Delivery Policy.

7. Your responsibilities

• Give us accurate and complete information about your business, goals and current marketing.
• Where useful, give us view-only access to the tools we need to review (for example Search Console or an ad account). You stay in control of your accounts and can remove access at any time.
• Attend the calls you book, or reschedule in time.
• Make sure your business, products and marketing comply with the law and with the policies of the platforms you use.
• Only share third-party information with us if you have the right to do so.

8. Cancellations and refunds

You can cancel and get a full refund within 7 days of purchase if no call has taken place. On packages with more than one call, you can ask for a refund of the calls you have not used within 48 hours after your first call. Consumers in the European Union and the United Kingdom have a statutory 14-day right of withdrawal, and consumers in Brazil have the 7-day right provided by article 49 of the Consumer Defense Code. The complete rules, including how refunds are calculated and paid, are in our Refund Policy.

9. No guarantee of results

Search rankings, traffic, leads and sales depend on many factors outside our control, including search engine and platform algorithms, competition, your market, your budget and how recommendations are implemented. We will provide our services with reasonable skill and care, but we do not guarantee any particular result. See our Disclaimer.

10. Confidentiality

We keep confidential any non-public information you share with us about your business and use it only to provide our services. This does not apply to information that is public, that we already had, or that we are required to disclose by law or by a competent authority. We will not name you as a client or describe your project publicly without your written permission.

11. Intellectual property

The Site and its content belong to us or to our licensors. You may view and print pages for your own use but may not copy, republish or sell them without permission.

Once your package is paid, you may use the summaries, plans and other materials we prepare for you for any purpose within your business, without time limit. We keep ownership of our general know-how, methods, checklists and templates, and may reuse them with other clients, without disclosing your confidential information. Everything you provide to us remains yours.

Names of third-party platforms mentioned on the Site, such as Google, Meta, Shopify or HubSpot, are trademarks of their owners. Outgriid is not affiliated with or endorsed by them.

12. Call recordings

We do not record calls by default. A call may be recorded only if everyone on the call agrees beforehand. When we record a call at your request, we share the recording with you and delete our copy after 30 days. See our Privacy Policy.

13. Using the Site

You agree not to misuse the Site, including by attempting to gain unauthorised access, interfering with its operation, introducing malicious code, collecting data from it by automated means, or using it for any unlawful purpose.

14. Limitation of liability

To the extent permitted by the law that applies to you, we are not liable for indirect or consequential losses, or for loss of profit, revenue, data or business opportunity arising from the use of our advice, and our total liability in connection with a package is limited to the amount you paid for that package.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law, including liability for fraud, for death or personal injury caused by negligence, or the rights you have as a consumer under the Brazilian Consumer Defense Code or the mandatory consumer law of your country of residence.

15. Third-party services

Our services involve platforms we do not control, such as search engines, ad networks, social networks, video conferencing tools and Stripe. We are not responsible for their availability, changes to their policies or algorithms, or decisions they take about your accounts.

16. Payment disputes

If you have a problem with a charge, please contact us at support@outgriid.com first. We answer quickly and most issues are solved without a formal dispute. If a dispute is opened with your bank, we may share relevant order and communication records with Stripe and your bank so the dispute can be resolved. This does not affect your right to dispute a charge.

17. Ending the service

We may stop providing a package if you behave abusively towards us, ask us to take part in anything unlawful, or seriously breach these Terms. If we end a package without fault on your part, we refund the calls you have not used, at the value per call shown in our Refund Policy.

18. Events outside our control

We are not responsible for delays or failures caused by events outside our reasonable control, such as internet or power outages, serious illness, natural disasters or platform failures. If this happens, we will tell you as soon as possible and offer a new time for any affected call or, if that is not possible within the validity period, a refund of that call.

19. Privacy

We handle personal data as described in our Privacy Policy and Cookie Policy.

20. Changes to these Terms

We may update these Terms from time to time. Changes apply to purchases made after the new version is published. The version you accepted at checkout continues to apply to your package. The date and version at the top of this page show when the Terms were last changed.

21. Governing law and disputes

These Terms are governed by the laws of Brazil. If you are a consumer, you also keep the protection of the mandatory consumer laws of the country where you live, and you may bring a claim before the courts of your own domicile, as provided by article 101 of the Brazilian Consumer Defense Code. If you buy as a business, the courts of Araraquara, State of São Paulo, Brazil, have jurisdiction.

Before taking formal action, please contact us at support@outgriid.com. We reply to complaints within 5 days and try to resolve them by agreement.

22. General

If any part of these Terms is found invalid, the rest remains in force. A delay in enforcing a right does not mean we have waived it. You may not transfer your package to another business without our agreement, although you may bring colleagues to your calls. These Terms are written in English. If we provide a translation, the English version prevails to the extent permitted by law.

23. Contact

Outgriid, operated by Jessica Praxedes Julio, CPF 408.455.668-81
Av. João Batista Raia, 346, Araraquara, SP, 14807-080, Brazil
Email: support@outgriid.com
Phone: +55 16 99414-4545
Hours: Monday to Friday, 9:00 to 18:00 Brasília time (UTC-3)