When and how you can cancel an Outgriid package and get your money back.
1. Summary
- Changed your mind? Full refund if you ask within 7 days of purchase and no call has taken place.
- First-call guarantee (Growth Sprint and Growth Partner): if you decide not to continue after your first call, tell us within 48 hours and we refund the calls you have not used.
- If we cannot deliver a call within your validity period, we refund that call.
- Your statutory rights as a consumer always apply, as explained below.
2. Full refund within 7 days
You can cancel any package within 7 calendar days of the purchase date and receive a full refund, provided no call has taken place. You do not need to give a reason.
3. First-call guarantee
On packages with more than one call, if after your first call you feel the package is not right for you, email us within 48 hours of the end of that call. We will refund the calls you have not used, at the value per call shown below. The call that took place, and the review we prepared for it, are not refunded.
| Package | Price | Calls | Value per call | Validity |
|---|---|---|---|---|
| Strategy Call | $97 | 1 | $97.00 | 60 days |
| Growth Sprint | $297 | 3 | $99.00 | 90 days |
| Growth Partner | $697 | 8 | $87.13 | 120 days |
The value per call is the package price divided by the number of calls, rounded up to the cent in your favour.
4. When we cannot deliver
If we cancel a call and cannot offer a new time that works for you within the validity period, or if we end a package without fault on your part, we refund the calls affected at the value per call shown above.
5. What is not refundable
Outside the cases above and your statutory rights, the following are not refundable: calls that have taken place; calls missed without at least 24 hours' notice (beyond the one courtesy exception per package); and calls that expire unused at the end of the validity period. You can always ask us to extend the validity before it ends, and we will agree when we reasonably can.
6. Your statutory rights
Consumers in Brazil may withdraw from an online purchase within 7 days under article 49 of the Consumer Defense Code (Lei 8.078/1990) and receive the refund provided by law.
Consumers in the European Union and the United Kingdom have 14 days from the purchase date to withdraw without giving a reason. If you asked us at checkout to start providing the service during that period and a call has already taken place, you pay for the part of the service provided up to the moment you withdraw, calculated at the value per call. Once all calls in a package have taken place at your request, the right of withdrawal no longer applies. To withdraw, send us a clear statement by email. You may use this wording: "I hereby give notice that I withdraw from my contract for the following service: [package], purchased on [date], name, email used at checkout."
Nothing in this policy limits rights you have under the consumer law of your country of residence.
7. How to ask for a refund
Email support@outgriid.com from the address you used at checkout, or include it in your message, with your order reference if you have it. We confirm receipt within 2 business days and, once a refund is approved, issue it within 5 business days.
Refunds are paid to the card used for the purchase, in US dollars, through Stripe. Your bank usually takes 5 to 10 business days to show it. Fees charged by your bank for international transactions or currency conversion are not received by us and cannot be refunded by us.
8. Before opening a dispute
If something went wrong, please write to us first. Most issues are solved within a day or two, and a bank dispute can take months. Opening a dispute does not stop us from refunding you directly if you are entitled to it.